This can sometimes fix minor connectivity glitches.Ĭheck out our other article for more Wi-Fi troubleshooting steps! Check Your Cellular Data Connection Try quickly toggling Wi-Fi off and back on by tapping the switch next to Wi-Fi. If a blue checkmark appears next to the name of your Wi-Fi network, your iPhone is connected to Wi-Fi. If you’re having trouble connecting to Zoom using Wi-Fi, try cellular data (or vice versa). Below, we’ll show you how to check your iPhone’s internet connection. When Zoom isn’t working, it may be due to a problem with your internet connection. Check Your Internet ConnectionĪn internet connection is required to use Zoom on your iPhone. Press and hold the power or side button on your iPhone or iPad to turn it on again. Swipe the power icon from left to right to turn off your iPhone. On an iPhone X or newer (and iPads without a Home button), simultaneously press and hold the side button and either volume button. Swipe the power icon from left to right to shut down your iPhone. On an iPhone 8 or earlier (and iPads with a Home button), press and hold the power button. They’ll get a fresh start when you turn it back on. All the programs running on your iPhone shut down naturally. Zoom might not be working because of an iPhone software problem not directly related to the app itself. Restarting your iPhone is a quick way to fix a variety of small software bugs. You can tap Update All if you want to update your other apps too! If an update is available for Zoom, tap Update to the right of the app. To check for an update, open the App Store and tap on the Account icon in the upper right-hand corner of the screen. It’s a good idea to install Zoom updates whenever they’re available. ![]() Zoom developers regularly release app updates to integrate new features or patch existing bugs. Swipe Zoom up and off the top of the screen to close it. It doesn’t matter if you’re holding your iPad in Portrait or Landscape mode. If your iPad doesn’t have a Home button, swipe up from the bottom to the center of the screen. If you have an iPad with a Home button, double-press it to open the app switcher. On an iPhone X or newer, swipe up from the bottom to the center of the display. On an iPhone 8 or earlier, double-press the Home button. Closing and reopening an app is a quick way to fix a minor crash or glitch.įirst, you’ll have to open the app switcher on your iPhone. The Zoom app will crash from time to time, just like any other app. If some systems are down, that’s probably the reason why Zoom is not working on your iPhone. If it says that all systems are operational, move onto the next step. If their servers are down, Zoom won’t work on your iPhone.Ĭheck out Zoom’s status page. Zoom’s servers occasionally crash, especially when millions of people are conducting virtual meetings at the same time. Make sure the switch next to Zoom is turned on. Head back to Settings -> Privacy and tap Camera. You also have to give Zoom access to Camera if you wish to have to your face on the screen during conference calls. Microphone may be working in a different app while you’re trying to talk on Zoom! Fixing Camera Problems It’s also a good idea to close out of any other apps that have access to Microphone before joining a Zoom meeting. Open Settings and tap Privacy -> Microphone. Otherwise, no one will be able to hear what you’re saying! You have to give Zoom access to Microphone on your iPhone in order to speak during live video calls. ![]() We’ll show you how to do this and more in the step-by-step guide below! Fixing Microphone Problems Unfortunately, these codes don’t give you much information, and the guidance Zoom provides generally consists of reinstalling the app or turning off your firewall and antivirus software. 13003: User’s permissions don’t allow for the installation of apps.10002: The source of the Zoom installer package is broken.5000, 5003–5004: Connectivity issues with Zoom servers.3113: Passcode and waiting room aren’t enabled.3000: Zoom Installed failed to overwrite an existing file due to a running process.2008: The meeting has an unexpected error. ![]() 0: An error occurred when installing an update.If you received a code not listed here, let us know in the comments below! Below is a list of the most common error codes and what they mean. You’ll often see an error code when Zoom doesn’t work on your iPhone.
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